Shipping policy
Saratoga Turkish Bazaar, LLC ("LOKUM", "we" and "us") is the operator of (https://www.lokumsb.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item, replace them with in stock items, or if you would prefer for us to process a refund.
2. Delivery Terms
Orders placed will be dispatched the next business day via USPS.
Domestic shipments are in transit for 2-7 days, and most orders get deliver within 2 business days. We are not responsible for any courier delays.
We don't ship internationally.
3. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
4. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
5. Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
7. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
9 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
10. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
11. Customer service
For all customer service enquiries, please submit an enquiry at https://lokumsb.com/pages/contact-us, lokumsb@gmail.com, or call us at (805) 324-3067.